Cancellation & Refund Policy | Lau Kush Pharmacy Private Limited

This policy explains how you can cancel an order, when a return is accepted, and how refunds are processed for orders placed with Lau Kush Pharmacy Private Limited.

Order cancellation

You may cancel an order before it is dispatched by calling us or emailing care@laukushpharmacy.com with your order number, for a full refund. Once an order has been dispatched, it cannot be cancelled, but it may still be eligible for a return as described below.

Returns — medicines

In line with drug safety regulations, medicines that have left our facility generally cannot be returned or exchanged once delivered, except where the item is damaged, expired on arrival, or not what you ordered.

This restriction exists to protect the integrity of the medicine supply chain — once a medicine has left a controlled environment, we cannot verify how it has been stored, and cannot safely resell or redistribute it.

Returns — wellness & other non-medicine products

For non-medicine products (such as wellness formulations, personal care items and devices), we accept returns where the item is unopened, unused and in its original sealed packaging, and the request is made within 7 days of delivery. Opened, used products, or items without their original packaging, are not eligible for return.

Damaged, defective or wrong items

If you receive an item that is damaged, defective, expired, or different from what you ordered, contact us within 48 hours of delivery at care@laukushpharmacy.com or +91 80901 00654 with your order number and photographs of the item. Once verified, we will arrange a free replacement or a full refund, at your preference.

How to request a return or refund

Email care@laukushpharmacy.com or call +91 80901 00654 with your order number and reason for the request.
For damaged, defective or wrong items, include clear photographs of the product and its packaging.
Our team will confirm eligibility and, where applicable, arrange pickup or advise on the return process.

Refund method & timeline

Approved refunds are processed to your original payment method through Razorpay, and typically reflect within 5–7 business days of us receiving and inspecting a returned item, or approving a claim. For orders paid by Cash on Delivery, refunds are issued to a bank account or UPI ID you provide. Shipping charges are non-refundable, except where the return is due to an error on our part.

Failed or duplicate payments

If an amount is debited from your account without a corresponding order confirmation, it is usually reversed automatically by Razorpay or your bank within 5–7 business days. If it is not reversed within this window, please contact us with your payment reference so we can help resolve it.

Need help?

For anything related to a cancellation, return or refund, write to care@laukushpharmacy.com or call +91 80901 00654 (Monday–Saturday, 9 AM–7 PM IST). You can also reach us on WhatsApp.